1. Communication is a key part of the Leading facet of the P-O-L-C framework. What other things could Edward Jones do to increase its effectiveness in the area of communication?
2. As an organization, what qualities do you think Edward Jones looks for when hiring new financial advisors? How do you think that affects its culture over time?
3. How has technology enabled Edward Jones to become more effective at communicating with its employees and customers?
4. What types of customer service policies do you think Edward Jones has in place? How do these relate to its culture over time?