Why are a needs assessment and ongoing training important for firms like Whirlpool to conduct?

Chapter Case Study

Whirlpool Mixes Up Its Managerial Training: Closed-Looped Methodology Brings Learning Full Circle

1. Why are a needs assessment and ongoing training important for firms like Whirlpool to conduct?
2. Is focusing on training managers and supervisors prior to training rank-and-file employees a good strategy for Whirlpool?

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